General Overview
Few Casinos live up to the thematic hint given in their name, and Lucky Creek Casino is one of them. Lucky Creek Casino was opened in 2009, and over its time of operation, it has collected various awards such as the Gambling City Best Mobile Casino and Best Bonus, which indicate its prowess in gambling service provision. The gaming site follows the Wild West theme that inspires its name in the creation of its website, which is a mix of deep and dusty browns. The logo is also a sight to behold, and it is a buffalo skull placed on dice, cups, and other elements used as image representations of the gaming niche. This Lucky Creek Casino review delves deep into the services of the gambling den to see the reason why it became a popular name a decade after it opened its doors.
Lucky Creek No Deposit Review 2018 Licensed under the Malta license, with a $40 No Deposit Bonus, Lucky Creek provides games such as Pina Nevada 3 Reel, Stones & Bones and Runaway Train. Running on Saucify software, you will enjoy the Lucky Creek Online Casino.
Lucky Creek Casino Slots
Lucky Creek Casino lists more than 300 games in its portfolio, and most of them belong in the slots category. All Lucky Creek slot games fall in the video slots category considering it sources its games from the software developers Betsoft, Rival Gaming, and Saucify. These gaming companies, especially Betsoft, are bonified masters in the use of three-dimensional technology that delivers entertainment with a lot of thrill. Some popular slots that can be enjoyed in the casino include:
- 4 Seasons
The 4 Seasons slot transports players to mountain ridges in the Asian continent to experience the four annual seasons of autumn, spring, summer, and winter with a chance at winnings and bonuses. The slot, which has five reels and thirty pay lines, carries unique elements on top of stunning 3D imaging such as a Zodiac calendar that determines the highest winning symbol. The calendar is used to mark the progression of seasons, which happens after every thirty spins. The animal icons that fall in the golden, silver and bronze sections of the calendar pay ten, five, and two times their winning values. The golden waving cat and Yin Yang characters are the only ones excluded from the calendar, and they play the wild and scatter, respectively. Three to five of the Yin Yang symbols award eight to twenty free spins.
- A Christmas Carol
A Christmas Carol slot helps gamblers enjoy the Christmas holiday any time of the year with a little haunted madness. Being a Betsoft slot, gamers can expect nothing short of eye-catching three-dimensional imagery to portray the ghostly nature of the set. This five-reel slot machine is set in the bedroom of an old man who is awakened by suspicions of ghosts moving in on his home. Chiming carols play in the background as the reels spin to reveal characters like poker cards, stacks, the old man, Christmas presents, and ghosts. Gamblers can use stakes of between 0.01 and 1 credit in each coin that goes on the 25 paylines of the game. The old man pays the jackpot prize of the game, which is 5000 credits for his appearance in five spots on the reels. The amount can be sent up to 10000 credits using the Double Up feature, which allows gamers to take a fifty-fifty gamble on whether a coin will land on heads or tails.
- Almighty Dollar
Almighty Dollar Slot is a mix of both traditional and modern gameplay with a three by three grid arrangement that is set in the clouds. The slot theme focuses on a money theme that is blended with celestial beings. Five lines are used in gameplay, and each one holds up to three coins valued at 0.01 to 5 credits. The winnings are given for three similar symbols on a bet line, and the highest prize is given by the three-times multiplier character, which is 450 credits.
Casino Bonuses
Lucky Creek does not hold back when it comes to the provision of bonuses and promotions, which play a crucial role in enticing punters to try out their real money services. Lucky Creek Casino is popular for the provision of signup bonuses that are given for creating an account. Lucky Creek no deposit bonus codes can be given for the activation of the bonus, considering how big the gaming site is on the use of coupon codes.
Welcome bonuses are common as well, and the one on offer at the moment is dubbed the Welcome Partner package. Punters can collect up to 500 dollars in a matchup of 100%. The reward also includes 25 free spins to use in the Age of Spartans Slot. The entry of the promotion code LUCKY1 triggers the match promo while the code MARSHAL is used to activate the free spins.
Lucky Creek tops most other gambling destinations with the provision of a wide array of reload incentives that cover a lot of turf from cashbacks and matchups to free spins and chips. Some of those listed in the site’s promotions page include:
Vegas Vibes
With this offer, gamblers are transported to their favorite casino in Las Vegas out of three options with 80 free spins. These promotions are given in the form of codes, which are CAESARS, ARIA, and MIRAGE. The codes grant eighty free spins to be used in the slots Chakras, Tales of Time Travel and Show Me the Honey respectively. Punters can claim this amount as many times as possible as long as they use the special code BELLAGIO at least two times for freebies in the Big Game Slot.
Break the Bank
The Break the Bank bonus runs every Wednesday, and it is conducted in the form of a draw. Punters are required to send an email with the title ‘BREAK THE BANK NOW’ to be considered for a shared prize of 10000 dollars. Gamblers are given ten hours to meet the terms and conditions of the bonus before it is stripped away along with the payouts it generates.
No Clowning Around Here
Every day, players have the chance to claim either free spins or a match promotion with this incentive. The first offer consists of 60 free spins open for use in the Roll Up Roll Up Slot that is activated using the Lucky Creek bonus code RODEO60. The second package requires punters to deposit a minimum of 35 dollars to claim 85 free spins using the coupon code HERO85 for use in the Buckin’ Broncos Slot. The third offer demands a cash-in of 60 dollars or more for a matchup of 120% of up to 250 dollars that is claimable using the code 100CLOWNS.
Weekend in Vegas
Weekend in Vegas is comprised of four match promotions, one of which can be claimed each day of the weekend. The matchups as given as so:
| Minimum Deposit | Match Promotion | Maximum Bonus | Promo Code |
| Any deposit | 50% /td> | 250 dollars | BIGVEGAS |
| Thirty-five dollars | 70% | 300 dollars | ROLLVEGAS |
| Fifty dollars | 85% | 410 dollars | HITVEGAS |
| Seventy dollars | 90% | 499 dollars | HELLOVEGAS |
Ace-High With 4 Power Hours
Every day, punters can enjoy a happy hour session of four hours between 6.00 am and 10.00 am EDT with 50 free spins to be used on selected games that have been newly added to Lucky Creek’s portfolio.
Leaderboard
The Lucky Creek leaderboard functions like a tournament where gamblers earn points to climb up the competition ladder by engaging in real money gameplay. The prizes offered to winners are usually in the form of cash or even trips to Las Vegas.
Money Transfer
The inclusion of real money games in Lucky Creek Casino demands the provision of deposit and withdrawal options. The options that are listed vary depending on the region players access the website services from, and they are as follows:
| Region | Deposits | Withdrawals |
| The United States |
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| Canada |
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| Europe |
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Transactions can be carried out to and from Lucky Creek using euros, pounds, US dollars, Canadian dollars, Swedish krona, Norwegian krone, and Danish krone. Deposits are usually instant, except those made using bank transfers, which might take a couple of days to reflect into casino accounts.
Withdrawals come with a longer process than that of deposits, beginning with the provision of identification documents when making the first transaction. Telephonic validation is also required to make sure that the information entered during registration is correct. These documents have to be tabled within two weeks of forwarding the withdrawal request or else the funds will be reversed into the playing account. Gamblers are limited to a minimum cash-out of one hundred dollars, but it can change in the case of some bonuses. For instance, when using a no deposit offer, the same amount is stated as a maximum cap depending on one’s country of residence. The general maximum limits, however, depend on one’s VIP level in the Lucky Creek loyalty scheme, and they are applied per week as so:
- Bronze Tier – 1500 dollars
- Silver Tier – 2500 dollars
- Gold Tier – 3500 dollars
- Platinum Tier – 5000 dollars
The service fees applied are also determined by the channel used to make these transfers. EWallets like Skrill, Neteller, and Eco Card along with Bitcoin do not apply any charges while wire transfers charge twenty dollars. Courier checks are the priciest and incur a fee of thirty dollars. The time taken to transfer funds also vary, and eWallets are the most preferred in this regard due to their instant processing speed. Bitcoin payments take as long as five days, and bank transfers double this waiting period to ten days. Players using courier checks have to wait fifteen days to receive their cash; ten of them are used to process the amount while the remaining five are for clearance. Before these transfer periods apply, the funds have to go through a Lucky Creek processing period of up to forty-eight hours, which is only conducted on Mondays to Thursdays.
Licensing information
The license provider of a gambling establishment goes a long way in telling whether it is reputable or not. Lucky Creek Casino operates with a permit from Antillephone License Validation, which is issued by the Government of Curacao. This license is not carried with the same reputability as those of other bodies such as the Malta Gaming Authority, Isle of Man Gambling Supervision Commission, UK Gambling Commission, etc. Even so, it is an indicator that Lucky Creek has a party to be answerable to when it comes to the provision of fair and secure services. Like most other similar firms, ALV is responsible for testing the services in Lucky Creek for fairness and acting as a safety net for punters that engage in its services.
Security Measures
Lucky Creek online casino demands the provision of personal and financial information when creating an account and engaging in real money gameplay. With this info in the wrong hands, punters are left at risk of financial and identity theft. Lucky Creek uses an SSL digital encryption system to keep this data private and away from prying hands, which is done by maintaining it in an encrypted form. The gaming site also uses the verification information provided during withdrawals to validate account ownership.
Conclusion
Lucky Creek online casino delivers in numerous fronts including interesting games in popular categories and a wide range of bonuses and promotions. The layout of the gambling website makes it easy to explore its services, and the signup process demands no more than a couple of minutes to get through. Some restrictions are applied in countries where legal and commercial situations do not allow the gaming den’s operation, but it covers a wide range of the globe. Gamblers can reach out to the client support team to have any questions on the casino’s services answered or resolve issues faced with the same.
Frequently Asked Questions
– Is Lucky Creek Casino Safe?
Yes, it is. Lucky Creek states that it applies the necessary security measure in the form of SSL encryption to ensure that the information provided by gamblers is kept away from scam artists and hackers. The gambling den also holds a permit from Antillephone License Validation, which certifies its ability to run real money gambling services and that its games are free of being rigged. The Government of Curacao grants the licensing firm its power.
– Are there countries restricted from accessing lucky Creek services?
Lucky Creek does bar punters from some countries from registering accounts and engaging in gameplay or claiming their bonuses. The gambling destinations cites a variety of reasons from including legal and money transfer regulations along with commercial grounds. For instance, players in the United Kingdom are restricted from Lucky Creek access due to the entity’s lack of the license from the UK Gambling Commission, which is a requirement to operate in the region. In other areas like France, commercial reasons apply that would not result in good business for the gaming club. The UAE, Israel, Pakistan, and other places state the complete ban of real money gambling within their borders.
– Does Lucky Creek Casino promote responsible gambling?
Yes, it does. Lucky Creek makes its knowledge on the issue of problem gambling known and educates its clients about the same with the help of The Internet Content Rating Association. Players can limit their access to accounts by reaching out to the client care team if they feel like the habit is getting out of control. The gambling site also bans the exploration of its services by individuals who have yet to reach the legal gambling age of eighteen. Various verification systems are put in place to single out minors such as the provision of identification documents when conducting withdrawals, and they are requested during the first cash-out and several subsequent ones.
– How does one claim no deposit and welcome bonuses in Lucky Creek Casino?
LuckyCreek Casino does offer no deposit and welcome offers from time to time even with their unavailability during the writing of this review. The signup offer is usually granted after opening an account, and one may be required to use a Lucky Creek Casino no deposit bonus code to activate the offer. The welcome offer, on the other hand, demands that one makes a cash deposit before being triggered. Bonus codes may be used for the bonus activation as well, and they are provided in the casino or by affiliate websites. In both cases, new gamblers are the only ones that can lay claim to the incentives.
– Does Lucky Creek online casino support cryptocurrency gambling?
Yes, it does. Lucky Creek Casino supports the use of digital money for real money gameplay with Bitcoin being the only supported currency of the type. Bitcoin currently stands as the most used cryptocurrency with access in every region where Lucky Creek services are offered. The option works similarly as all other conventional monies listed with the only difference being that they are not transacted through middlemen institutions such as banks and card companies. Players act as their own bank.
– Are there other games in Lucky Creek Casino aside from slot machine games?
Luck Creek online casino does feature other game categories in their portfolio alongside slot games. Even so, they are not provided in such a wide variety as that of slots. The second biggest class in the gaming site is that of Poker, which mostly holds video poker variations, including Aces and Faces, Bonus Poker, Double Bonus Poker, Deuces Wild Bonus Poker, Deuces and Joker Poker, and Jacks or Better. The games can be filtered using the Jackpot and Play 50 fields.
A category of table games is included as well wit sixteen options. Most of the variations in this game class belong in the Blackjack category including Single Deck Blackjack, European Blackjack, and Atlantic City Blackjack. Roulette, baccarat, and poker are also featured. Lucky Creek caters to lovers of specialty games with Lucky Scratch, Berry Picker, and nine variations of keno.
– How are accounts in this casino created?
Lucky Creek Casino makes it easy for punters to create an account by placing the Sign-Up button at the screen’s top right corner to be easily spotted. When the button is clicked, a prompted box opens where gamblers are expected to enter a valid email address, full name, password, and nickname. One also has to specify their date of birth, phone number, country of residence, and the currency they would like to use out of the eight provided.
– How can one get around deposit issues when funding a Lucky Creek account?
Having a problem when cashing in is not a common occurrence, but it can be experienced nonetheless. Lucky Creek advises players to try troubleshooting such issues by:
- Make large deposits that not only come with a smaller chance of being rejected but also gives players extended gameplay time without having to worry about cashing in.
- In the case of credit or debit cards, try using the channel about five times every fifteen minutes.
- Lean towards transferring funds of an odd number since they showcase a higher probability of being processed without complications.
If the issue being faced persists or is not covered in this turf, one is advised to reach out to the client support team for help.
Lucky Creek is a small online casino featuring a Wild West theme which you will notice in all of their western-style graphics and write-ups. This casino was founded in 2010 by the Genesys Technology Group and they are licensed in Curacao in the Netherlands Antilles which is also where their operation is based out of.
On their website, Lucky Creek Casino claims to have the best games, the most exciting promotions, highest returns and an unmatched level of security for the players and their funds. In order to keep them honest, let’s now take a closer look at some of the most common features of online casinos and see how well Lucky Creek matches up to their competition!
Reputation of Lucky Creek Casino
Players Not Accepted: Australia, Bangladesh, Brazil, Croatia, France, Hungary, Ireland, Japan, Mexico, Netherlands, Poland, Romania, Russia, South Africa, Spain, United Kingdom
Lucky Creek Casino is licensed by the government of Curacao which is not exactly known for their tight regulations on the sites that they watch over. However, this is still MUCH better than not having a license at all because they still have to answer to someone when things go wrong and this gives players a line of defense.
In addition to owning a legit gaming license, Lucky Creek Casino also features a ton of “Play it Safe Credentials”, as they call them. These features include belonging to the Internet Content Rating Association, having independent auditors, and also having monthly globally accredited audits performed on their casino games.
Lucky Creek Casino also has 100% secure 2048-bit RSA encryption technology, which is much more secure than the usual 128-bit encryption that most online casinos utilize. This added security means that you should have no issues when it comes to moving your money on and off of this gambling site and your personal information has little to no chance of being stolen.
When doing our research, we found that there are very little complaints when it comes to how Lucky Creek Casino operates their business and treats its players. The handful of disputes that we did come across were mostly resolved and they involved very small amounts of money. If you combine this with the fact that they have been in business for nine years, we feel comfortable with the reputation that Lucky Creek Casino currently has in the online gambling industry.
Software and Client at Lucky Creek Casino
If you wish to play any of the games on Lucky Creek Casino, you can do so from the web browser on your computer. They offer a downloadable client as well, but after we downloaded it we could not get past the loading screen so something appears to be wrong with the software. For this reason, we would we would recommend just using the browser client as it worked perfectly fine for us when we tested it.
All of the games that you can find on Lucky Creek Casino are powered by the software development company named Saucify which boasts a fairly well-rounded selection of table games, video poker games, and slot machines with truly top-notch graphics. This is why they are seen as a reasonable alternative to the software development company known as Realtime Gaming which is currently dominating the American online casino market.
One of our favorite features of Lucky Creek Casino is that you can try all of their games without depositing any money at all. Once you come to the log-in screen on Lucky Creek Casino’s website, you will have the option of logging in to play for real money or to play for practice. This shows that they have nothing to hide when it comes to the quality of their games and also allows people to find out which game is their favorite without spending their hard-earned money.
Slot Games at Lucky Creek Casino
Slot Providers: Saucify
Slot Betting Limits: $0.01 to $75
In the slot section of Lucky Creek Casino’s game library, you will find 72 video slot games as well as 17 classic slot games. The main difference between these two types of slot games is simply that classic slots are usually fan favorites that have been around for a long time such as Stars N’ Stripes, Break the Band, and Magnificent 7’s.
With a total of 89 slot games, this is way below the average amount that an online casino usually offers. However, they make up for this lack of options by offering a bunch of slot games with superior graphics and a wide variety of themes to choose from.
Another great aspect of the slot games on Lucky Creek Casino is that four of these games have a progressive jackpot attached to them. At the time of this writing, these progressive jackpots range anywhere from to $20,000 to $100,000, which is a good payday for anyone!
Table Games at Lucky Creek Casino
Primary Table Games Offered: Blackjack, Roulette, Punto Banco, Three Card Poker
Primary Table Games Not Offered: Baccarat, War, Pai Gow, Craps
With only seven different table games to choose from, this is clearly an area that Lucky Creek Casino should put some effort into improving. Most online casinos will offer between 15 to 30 table games so they have some work to do here for sure. If you are a fan of table games this is probably not going to be the site for you since the game library is mainly focused on slot games and video poker games.
Blackjack at Lucky Creek Casino
Types of Blackjack Offered: Atlantic City Blackjack, Single Deck Blackjack, European Blackjack, Vegas Strip Blackjack
Blackjack Betting Limits: $1 to $1,000
There are four different blackjack games to play on Lucky Creek Casino, and each one of them comes with a high stakes version called the “Elite Edition”. This means that there should be a format for everyone who loves to play blackjack. The highest return amongst these games is single deck blackjack at 99.7% while the lowest return is 99.43% in European Blackjack.
Roulette at Lucky Creek Casino
Types of Roulette Offered: European Roulette
Roulette Betting Limits: $1 to $100
There is only one variation of roulette on Lucky Creek Casino, but luckily it is the variation with the lowest house edge due to the fact that there is only one zero. This roulette variation is meant for low stakes players and the layout is unique since the table takes up the entire screen and the numbers are HUGE.
Video Poker Games at Lucky Creek Casino
Video Poker Games Offered: Aces & Faces Poker, Deuces Wild Bonus Poker, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Deuces & Joker Poker, Double Double Bonus Poker, Double Bonus Poker, Jacks or Better, Joker Poker, Triple Double Bonus Poker, Rocket Jacks Poker
Video Poker Betting Limits: $0.01 to $25
There are a total of 12 different video poker games available on Lucky Creek Casino, which makes it the second most popular type of game that they have. One exciting part of this section is that each video poker game, with the exception of Rocket Jacks Poker, comes with the option of playing either one hand at a time, 10 hands at a time, or 50 hands at a time.
Another unique aspect of the video poker games is that the aforementioned Rocket Jacks Poker comes with a progressive jackpot attached to it. This is somewhat rare to see on the internet, even though it is quite popular in brick and mortar casinos. At the time of this writing, the jackpot is at almost $3,000, but you can only win it if you bet the max bet and you hit a royal flush at the same time. Therefore, we recommend making the maximum bet in this game at all times due to the increase in value that those extra coins provide.
The highest return that you will find in the video poker games is 99.54% which is found in the Jacks or Better variation. The lowest return is 97.97% which can be found in the Deuces Wild and Joker Wild variation.
Other Games at Lucky Creek Casino
There are a total of six games in the “Other Games” category which is meant for games which do not fit into a neat little box like the others do. Of these six games, four of them are Keno variations which is a popular lottery-style casino game that can be found all over the world. The other two games are scratch cards which are very similar to the ones you can buy in a gas station except you use your mouse to scratch them off instead of a quarter.
The four Keno variations that you will find here are Captain Keno, Powerball Keno, Classic Keno and Super Keno. The average return on all four of these games is anywhere between 92% and 95% which is actually very high for Keno games. No matter which variation you choose, we recommend picking more than one number at a time since you will bump right into the highest house edge if you only bet one number.
Live Dealer Games at Lucky Creek Casino
Sorry folks, there are no Live Dealer games to be found on Lucky Creek Casino. If you really have your heart set on having a human dealer while you play, you can check out our list of brick and mortar casinos here.
Mobile Games at Lucky Creek Casino
There is currently no mobile app available on Lucky Creek Casino, but you can still access their website through your mobile internet browser and log in to your account. The only problem is that the only type of games that are available on your mobile phone will be slot games. There are 34 slot games in total which you can access from your mobile phone such as Aladdin’s Loot, Code 211, Cosmopolitan and Fistful of Dollars and Football Fever.
Sign-Up Bonus at Lucky Creek Casino
The first bonus promotion that you can take advantage of after signing up with Lucky Creek Casino is a 100% match bonus for up to $500 using the bonus code “LUCKY1”. In addition to this, you can also claim a total of 25 free spins on the slot game Age of Spartans using the bonus code “MARSHAL”.
Other Promotions at Lucky Creek Casino
Outside of the sign-up bonus, there are only two other bonus promotions to take advantage of on Lucky Creek Casino. However, the quality of these two promotions is fairly high and they can result in some very large prizes if you play your cards right. With that being said, they should probably consider adding in some more promotions that are not deposit bonuses, such as a leaderboard promotion or a daily raffle drawing in order to keep up with their competition around the industry.
Loyalty Club
The Loyalty Club is Lucky Creek’s way of rewarding their most frequent players with prizes such as free spins, bonus money, free gadgets, and even extensive getaway vacations. The only way to improve your status in the Loyalty Club is to earn Loyalty Points by wagering on any casino game that Lucky Creek has to offer.
Each player starts at level one on the Loyalty Club and the more Loyalty Points you earn, the better the prizes will be. For example, the level 2 prize is 6 free spins on the game Age of Spartans while the level 45 prize is a 9-day vacation to Ireland fully paid for!
Lucky Creek 100
Daily Offers
To celebrate their 9th birthday, Lucky Creek decided to add this promotion which features a different deposit bonus each day of the week. These deposit bonuses come with a match bonus between 70% to 100% and with bonus amounts ranging anywhere from $200 to $900, depending on what day of the week it is.
You can only claim each bonus once per day, with the exception of the Sunday bonus which can be claimed twice. If you manage to claim a daily bonus every day from Thursday through Sunday, you will qualify to receive 90 free spins on the game Worlds at War. You will also be rewarded 90 free spins on the game Dollars Down Under if you manage to complete a deposit bonus on Monday, Tuesday, AND Wednesday of any given week.
Bonus Terms and Conditions at Lucky Creek Casino
Lucky Creek states that they expect each player to read the terms and conditions of their site before playing. We know how much of a pain that can be, so we went ahead and picked out the most important information for you and put it in this section.
Most online casinos will ban some countries that are allowed to play on their site from participating in bonus promotions, but Lucky Creek Casino does not do this. Instead, they decided to make a rule that players from the United Kingdom, Greece, China, Japan, Singapore, Malaysia, and Columbia are only allowed to play slot games when they are trying to clear a bonus.
Speaking of clearing bonuses, the playthrough requirements on Lucky Creek Casino are a very reasonable 40x the amount of your bonus. For example, if you deposit $500 when using the sign-up bonus and you receive $500 in bonus money, you will need to make $20,000 worth of bets before you can withdraw your funds.
However, not every casino game contributes equally toward the playthrough requirements on any given bonus promotion. In fact, slots and keno are the only games where your wagers will contribute 100% towards the playthrough requirements. Outside of those two types of games, roulette and three card poker will contribute 50% of your wagers, video poker will contribute 10% of your wagers, and blackjack will contribute 5% of your wagers.
The final clause that we felt was pretty important for new players to know is that new players are restricted from playing in any table games or video poker games while clearing a match bonus on any of their first three deposits. This is a little bit absurd to expect people to deposit four times before they can even play blackjack, and they claim the power to void your withdrawal if you are a winner in these games.
Customer Support at Lucky Creek Casino
Customer Support Options: Email, Telephone, Live Chat
There comes a time when everyone needs some help from the customer support department of the online casino that they are gambling on. It appears that Lucky Creek is aware of this fact since they bothered to offer the three most popular customer support contact options that you will find in online casinos across the internet. The real question is, which one of these three 24/7 customer support contact options should you go to first?
We set out to test the Live Chat feature first since that is usually the fastest and most convenient contact option, but after 3 minutes we received a message that said no operators were available and to leave a message. We tried again later and we were greeted by a customer support representative in 4 minutes. This is pretty slow for a Live Chat feature since most sites will respond to inquiries in under a minute and it is clear that this option is NOT available 24/7 as advertised.
After that, we sent a test email to their customer support team at support@luckycreek.com. We were greeted back with a response the next day, which is pretty normal for an email response time.
Next, we tested the phone number listed on their website and we were greeted by a customer service representative in 40 seconds! This is much faster than we expected, and we highly recommend using this option before any of the other contact options since it will be the quickest way to get an answer to your problems.
If the customer support team at Lucky Creek Casino cannot solve your problems, then your problem becomes a dispute after two weeks. The terms and conditions state that you should notify the Genesys Club in writing as soon as possible when you have a dispute on your hands, but they do not provide any sort of mailing address. Therefore, we suggest emailing them about your issue and if they still want a letter they can give you the address in an email message.
Deposit and Withdrawals at Lucky Creek Casino
Minimum Deposit: $20
Maximum Deposit: $1,000
Deposit Methods: Visa Card, Mastercard, American Express, Bitcoin
Withdrawal Methods: Bitcoin, Wire Transfer, Courier Check, Postal Check
Lucky Creek Online Casino Review
As a player from the U.S., you can deposit money onto Lucky Creek Casino using Visa Card, Mastercard, American Express, or Bitcoin. However, players from other countries can also deposit using Fast Bank Transfer, Upay, ACH Bank Transfer, PaySafeCard, ecoPayz, Neteller, or Skrill. However, you will not be able to claim any bonuses if you deposit using the Neteller or Skrill method since they tend to come with fees attached which the casino will cover for you.
Lucky Creek Online Casino Reviews
No matter which deposit method you use, your transaction will be completed immediately and you will be able to gamble with your funds right away. Each U.S. deposit method comes with a minimum deposit of $20 and a maximum deposit of $1,000. This is a little bit strange since deposit methods such as Bitcoin usually have a maximum limit that is much higher than that, but this is only an inconvenience for the high stakes players.
Once it comes time to withdraw your funds, the options are a little bit limited since you can only do so via Bitcoin, a wire transfer, a courier check, or a postal check. Bitcoin is the fastest withdrawal option on this list by far since your transactions will be processed within 48 hours. Wire transfers and check options can take between 1-3 weeks and we recommend avoiding these unless you absolutely have to.
Lucky Creek Casino
The main difference between a postal check withdrawal and a courier check withdrawal is that the courier checks will only take 5 business days to receive while a postal check will take up to 21 business days to receive. To balance this time difference, the fee on a courier check is set at $30 per check while the fee on a postal check is only $15.71 per check.
Speaking of fees, Lucky Creek will not charge you any fees for a Bitcoin withdrawal, which once again makes it the superior option. They also say that “standard bank wire fees” will be deducted from your account if you withdraw using the bank wire method, but they do not specify exactly how much that is. In our experience, this fee is usually right around $50.
The maximum amount of money that you can withdraw per week from Lucky Creek Casino all depends on what your VIP level is in the Genesys Club loyalty program. Bronze Tier players will be limited to a maximum payout of $1,500 per week, Silver Tier players will receive a maximum payout of $2,500 per week, Gold Tier players will be allowed a maximum payout of $3,500 per week, and Platinum Tier players will be able to withdraw a maximum of $5000 per week.